1. Overview

At SilkPetal, we provide aesthetic and skincare services including Zen Body Renewal Therapies, Botanical Rejuvenation Rituals, and Holistic Inner Wellness.

Due to the nature of our services, all payments are generally non-refundable, except under specific circumstances outlined below.

2. No Refunds for Completed Services

• Once a service has been fully performed, no refunds will be issued.
• Results may vary from person to person and are not guaranteed.

3. Deposits and Advance Payments

• Deposits made to secure appointments are non-refundable.
• Deposits may be:
  • Transferred to a new appointment if rescheduled within the allowed notice period.
  • Forfeited in cases of late cancellation or no-show.

4. Cancellation and Refund Eligibility

Refunds may only be considered in the following situations:

• The appointment is cancelled within the permitted notice period and no rescheduling is requested.
• The service cannot be provided by us due to unforeseen circumstances.
• A duplicate or erroneous payment was made.

All eligible refunds are subject to management approval.

5. Medical or Skin Reactions

• Clients are required to disclose all relevant medical and skin conditions prior to treatment.
• We are not liable for adverse reactions where full disclosure was not provided.
• Refunds will not be issued based on dissatisfaction with results or reactions unless determined to be due to negligence.

6. Service Unsuitability

• If a treatment is deemed unsuitable during consultation (before the service is performed), we may:
  • Recommend an alternative service.
  • Offer a credit or refund at our discretion.

7. Refund Process

• Approved refunds will be processed within 7–14 business days.
• Refunds will be issued via the original payment method unless otherwise agreed.
• Processing times may vary depending on your payment provider.

8. Late Arrivals and No-Shows

• Clients who arrive late may have their session shortened or cancelled.
• No refunds will be issued for missed appointments or no-shows.

9. Changes to This Policy

We reserve the right to amend this Refund Policy at any time, and changes will take effect immediately.

10. Contact Us

For refund-related inquiries, please contact us: info@silkpetalwellness.com