1. Overview

At SilkPetal, we provide aesthetic and skincare services including Zen Body Renewal Therapies, Botanical Rejuvenation Rituals, and Holistic Inner Wellness.

As our offerings are service-based, “delivery” refers to the scheduling and fulfilment of appointments.

2. Appointment Confirmation

• Once a booking is made, you will receive a confirmation via email, SMS, or WhatsApp.
• Your appointment is considered confirmed only upon receipt of this confirmation and any required payment.

3. Service Fulfilment

• Services are delivered in person at our designated premises unless otherwise stated.
• Treatment will be performed on the scheduled appointment date and time.
• The duration of each service may vary depending on the selected treatment and individual requirements.

4. Arrival Policy

• Clients are advised to arrive at least 10–15 minutes before their scheduled appointment time.
• Late arrivals may result in:
  • Reduced treatment time, or
  • Rescheduling of the appointment.

This helps minimize disruption to other clients.

5. Rescheduling and Changes

• Appointments may be rescheduled with at least 48 hours’ notice.
• We will make reasonable efforts to accommodate your preferred new appointment time, subject to availability.

6. Missed Appointments / No-Shows

• Failure to attend a scheduled appointment without prior notice may result in:
  • Forfeiture of any deposit paid.
  • A full or partial charge for the booked service.

7. Service Availability

• All services are subject to the availability of staff, equipment, and appointment slots.
• We reserve the right to reschedule or cancel appointments due to:
  • Operational requirements.
  • Staff unavailability.
  • Equipment maintenance.
  • Unforeseen circumstances.

In such cases, you will be notified promptly and offered an alternative appointment.

8. Pre-Treatment Requirements

To ensure safe and effective service delivery:

• Clients may be required to complete a consultation or provide health-related information before treatment.
• Failure to provide accurate information may result in refusal or modification of the service.

9. Post-Treatment Care

• Aftercare instructions may be provided following your treatment.
• Results and recovery may vary depending on individual skin conditions and adherence to aftercare guidance.

10. Contact

If you have any questions regarding your appointment or service delivery, please contact us: info@silkpetalwellness.com